Access to technical support is exclusive until the expiry date of the Software Premium Cover for your respective product serial number.

Technical support is available only for active Software Premium Cover serial numbers purchased against the specific ABSS product.

A caller verification will be performed to verify the contact details of users before any assistance can be given.

Technical support assistance is available via telephone from 9:00 am to 5:30 pm (Monday – Friday), excluding public holidays. Email and fax inquiries can also be sent through, and our support team will attend to them on the next business day.

Technical support assistance does not include:

• ❖ Accounting and taxation advice
• ❖ Any hardware or operating system-related troubleshooting
• ❖ Network setup, connectivity, or performance issues
• ❖ Performing actual or specific payroll and accounting transactions
• ❖ Application consultation
• ❖ One-on-one training over the phone on how to use software integration with other thirdparty products or services
• ❖ Customization of forms and reports
• ❖ Performing data file migration, import, and export of transactions

Our response time commitments are:

• ❖ Email response for inquiries received before 5:00 pm: within 1 business day
• ❖ Data file repair: between 3 to 5 working days
• ❖ Initial data file checking or troubleshooting: between 1 to 3 working days
• ❖ Serial number removal: within 1 working day
• ❖ Password extraction: within 1 working day

Active Premium Cover subscribers as of 1st August will receive free access to the ABSS Premier/Accounting Connect series of products for the remainder of their Premium Cover term.